Return and Exchange Policy

Thank you for shopping with Hong Kong Weipu Trading Co., Ltd.. We are committed to ensuring customer satisfaction and providing a seamless shopping experience. Please review the following return and exchange policy. If you need assistance, feel free to contact our customer service team.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

Products must be returned within 30 days of purchase.

Items must be unused and in their original condition, including all packaging, labels, and accessories.

For health and safety reasons, the following items cannot be returned or exchanged:

Opened or used e-cigarettes and e-liquids.

E-cigarette devices unless there is a manufacturer defect.

Customized or personalized products.

2. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

Submit your request within 7 days of receiving your order through our customer service email or online support system.

Provide your order number, product details, and reason for return or exchange.

Await approval and follow further instructions from our customer support team.

3. Return and Exchange Procedure

Once your request is approved, we will provide the return address and shipping instructions.

Ensure the product is securely packed and retain your shipping receipt for tracking.

After we receive and inspect the returned product, a refund or exchange will be processed within 7-14 business days.

4. Return and Exchange Costs

If the return or exchange is due to a product defect or shipping error, we will cover the return shipping costs.

If the return or exchange is due to personal preference (e.g., incorrect size, change of mind), the customer is responsible for return shipping costs.

5. Refund Policy

Refunds will be issued to the original payment method used at checkout.

If the returned item does not meet the required conditions, we reserve the right to deny the refund.

6. Special Circumstances

If you receive a damaged or defective product, please contact our customer service team within 48 hours of receipt.

We will evaluate the issue and offer a suitable resolution.

7. Contact Us

For any further assistance, please reach out to us:

Email: [email protected]

Phone: +852-1234-5678

Address: Room 1502, 15/F, Tower A, New World Centre, Hong Kong

Thank you for shopping with Hong Kong Weipu Trading Co., Ltd.. We appreciate your business and strive to provide an exceptional shopping experience.hopping experience.